Hybrid and remote working have been massively affected by the pandemic in recent months. Even business segments that previously did not even consider the possibility of working from home have had to rethink their approach under the impact of the crisis, and many employees have switched to remote work as a result. Many analysts do not expect this trend to disappear after the end of the pandemic; on the contrary, remote and hybrid work is expected to become the norm in many segments. However, this approach is also radically changing the priorities of the digital employee experience (DEX).
Traditional office space has been replaced by portable devices. This has also affected the work environment as the provision of refreshments, coffee, or table football no longer represents significant benefits for employees. Employee benefits and the work environment, like many other aspects, have become digitalized. Employees particularly expect seamless technology, digital simplicity, and efficient remote work. This is also why the digital employee experience is becoming a more integral part of the overall employee experience with the organization.
What is DEX?
The Digital Employee Experience reflects how effectively people interact with digital tools in the workplace. A high-level digital experience enables employees to engage effectively, increase productivity and collaboration, and seamlessly execute everyday tasks.
Gartner defines DEX as a strategy that focuses on employees, their experience, and their use of technology. This strategy is supported by a set of tools that offer key feature sets delivering insights that drive action by scripting or automating technology as well as human action or behavioral change.
Therefore, it is a holistic employee experience in the digital workplace. It goes beyond IT and relates to company culture, employee engagement, human resources (HR), and the ability to innovate.
What affects the digital employee experience?
DEX is affected by the performance of devices, tools, networks, and subjective user satisfaction. If employees find it difficult to access information or perform daily tasks using the provided tools, this can negatively influence their relationship with the whole organization.
Common issues affecting employees’ digital experience include:
- Slow computers and loading times
- Apps that suddenly “crash”
- Network connectivity issues
- Outdated hardware and software
- Employee management
- Maintaining a company culture
Companies have often been forced to adjust their processes very quickly under the impact of the pandemic, and without a coherent strategy, many still struggle to manage the digital experience of their employees effectively. This results in employees constantly suffering from slowdowns, crashes, and interruptions that hinder their productivity. On the other hand, IT teams supporting employees often lack the context they need to solve problems quickly or tackle non-essential technology tasks at the expense of strategic ones.
Why employee experience matters to the business (Source: aihr.com)
How to achieve a good digital employee experience in an organization?
When it comes to remote employees, meetings are usually conducted via Teams or Zoom, and chats and discussions take place on Slack or other similar software. Next comes a variety of different tools that are used to complete daily tasks. However, the range of digital work environments offered by companies is much wider.
Complex technology provides organizations and employees with efficient DEX and remote work. Many companies are well on their way to getting everything they need to deliver an excellent digital employee experience.
Understanding what employees want and need to have a positive digital experience is key. In addition to the tools and software necessary for their work, they also need to feel included, supported, and properly trained for their roles. Employees engaged in this manner are also more likely to stay in their jobs.
Key elements of a meaningful digital employee experience include tools for collaboration and sharing ideas and thoughts. Delivering an exceptional digital employee experience can ultimately lead to benefits such as:
- Happier and more productive employees
- Improved attraction for new hires (workplace flexibility attracts more talent)
- Cost savings for organizations
Solvedio is a comprehensive and dynamic cloud-based enterprise SaaS digitalization platform.
Forms, processes, approaches, charts, or notifications can be configured in Solvedio to create a tool comparable to custom software. This simple online application platform quickly and comprehensively covers users’ requirements by adding tools and features according to their needs. Users can choose one of the pre-made applications or create their own application tailored to their needs and requirements with the assistance of our experts.
To learn more, book a Solvedio demo with our experts.