Hybrid and remote working have been massively affected by the pandemic in recent months. Even business segments that previously did not even consider the possibility of working from home have had to rethink their approach under the impact of the crisis, and many employees have switched to remote work as a result. Many analysts do not expect this trend to disappear after the end of the pandemic; on the contrary, remote and hybrid work is expected to become the norm in many segments. However, this approach is also radically changing the priorities of the digital employee experience (DEX).
Traditional office space has been replaced by portable devices. This has also affected the work environment as the provision of refreshments, coffee, or table football no longer represents significant benefits for employees. Employee benefits and the work environment, like many other aspects, have become digitalized. Employees particularly expect seamless technology, digital simplicity, and efficient remote work. This is also why the digital employee experience is becoming a more integral part of the overall employee experience with the organization.
What is DEX?
The Digital Employee Experience reflects how effectively people interact with digital tools in the workplace. A high-level digital experience enables employees to engage effectively, increase productivity and collaboration, and seamlessly execute everyday tasks.
Gartner defines DEX as a strategy that focuses on employees, their experience, and their use of technology. This strategy is supported by a set of tools that offer key feature sets delivering insights that drive action by scripting or automating technology as well as human action or behavioral change.
Therefore, it is a holistic employee experience in the digital workplace. It goes beyond IT and relates to company culture, employee engagement, human resources (HR), and the ability to innovate.
What affects the digital employee experience?
DEX is affected by the performance of devices, tools, networks, and subjective user satisfaction. If employees find it difficult to access information or perform daily tasks using the provided tools, this can negatively influence their relationship with the whole organization.
Common issues affecting employees’ digital experience include:
- Slow computers and loading times
- Apps that suddenly “crash”
- Network connectivity issues
- Outdated hardware and software
- Employee management
- Maintaining a company culture
Companies have often been forced to adjust their processes very quickly under the impact of the pandemic, and without a coherent strategy, many still struggle to manage the digital experience of their employees effectively. This results in employees constantly suffering from slowdowns, crashes, and interruptions that hinder their productivity. On the other hand, IT teams supporting employees often lack the context they need to solve problems quickly or tackle non-essential technology tasks at the expense of strategic ones.